Steve Arends
9988 Falcon Creek Drive, Highlands Ranch, CO 80130
720.275.5679 ● steve.arends@ITMPACT.com
Information Technology Executive
Business Planning / Economy / Profitability / Accountability / Team Leadership / Communications
eCommerce / Web Initiatives / Software Development / Project Management
Well rounded Information Technology Executive with 26 years of experience improving business results.
CAREER HIGHLIGHTS
Implemented solutions increasing uptime for client’s 200 users from 77% - 99% in less than 90 days.
Led team of 25 to develop an Enterprise Portal generating $44M in new revenues over 3 years.
Won and delivered $7M in professional services in 2000 for a large New York Health Insurance Company
Achieved operational savings of $3.2M through the development of efficient Portal Web Services for a packaging and shipping franchisor.
Developed unique eCommerce shipping engine for complex shipments successfully validated by eBay.
PROFESSIONAL EXPERIENCE
ITMPACT, Highlands Ranch, CO (2006 - Present)
President & Solutions Manager
As interim CIO for a Denver based franchisor, re-established confidence in mission critical portal with the client’s customers and partners. Led the successful re-write of a 7 year old portal coordinating a team of 20 product managers, user leads, business analysts, architects, program managers and developers. Created virtual software development teams using onshore and offshore resources to achieve 35% overall cost reductions. Developed web sites for several small to medium sized Denver companies. Provided “CIO by-the-slice” services working directly with three CEOs.
ShipConnect Technologies, Inc., Greenwood Village, CO 2006
CEO/CTO
The ShipConnect portal is a B2B/B2C portal that implements a set of web services enabling online shippers with choices for a variety of options for shipping almost any item regardless of size or whether the item is packaged or unpackaged. The company is currently seeking methods to further validate within the marketplace.
Founded the concept and wrote the business plan
Architect of proof of concept and design
Board appointed me CEO to develop Phase I product
Led development effort and rollout to “beta” customers
Led early validation efforts with two potential markets
After 18 months the board decided that economies of scale could be realized by continuing to grow the technology and business concept within a Seattle based sister company. Since my family was committed to the Denver area I decided to begin a Denver based IT consulting business, ITMPACT.
Navis Logistics Network, Greenwood Village, CO 2001 – 2005
Director of Information Technology
Hired as member of the Executive team to reinvent and re-establish the company as the industry leader following a 65% erosion of revenues over 10 years. Established best practice IT policies and procedures for IT development, documentation, maintenance, disaster recovery and security. Managed a cross-functional team of 25 to implement cost saving and revenue producing IT systems for 500 employees in hundreds of locations.
Developed an Enterprise Portal foundational for new revenue generation of $44M over 3 years.
Rapidly launched new B2B business at a cost of less than $1M by integrating established portal components from Salesforce.com and Intacct.com with custom developed components.
Reduced Franchise support costs by 70% or $1.1M annually by developing efficient web based systems for training new franchisees, compliance to brand standards, remote support, self service portals, royalty submission and business analysis.
Leveraged the tremendous success of IT projects within Navis’ core businesses to persuade the parent company to fund $600k to prototype the development of an eCommerce based packaging & shipping engine to process real time quotes and orders for complex shipments.
Achieved eBay partner level XML access to 24 eBay web servers after passing strict load tests.
Collaborated with the Marketing Department and user interface experts to develop extremely easy to use “Smart Interfaces” that vary input requirements according to shipment complexity.
User Survey realized 90% satisfaction rate for the ability to complete transactions unassisted.
Successfully filed 5 Copyrights for packaging and shipping algorithms, “Smart Interfaces” and unique web processes. Patent research is underway.
Formed ShipConnect Technologies as a vehicle to continue development of this unique set of eCommerce shipping engine components along with a sister company out of Portland, OR.
First Consulting Group, Long Beach, CA 1999 – 2001
Director of Web Consulting Services
Won “Top e-Commerce Team of the Year” award for the year 2000 by beating out 5 other teams by managing an effective and cost efficient cross-functional team of 35 team members blending onshore and offshore employees.
Earned $7M in revenues by successfully managing business unit expectations and scope for a large NY based health insurance company to win successive project phases for a large Enterprise Web Portal (Provider Portal, Employer Portal, Employee Portal, and Member Portal).
Completed a strategic e-Commerce Web Portal project valued at $1.1M ahead of schedule and 10% under budget after four failed attempts by other consulting companies over the previous fifteen months. Achieved 100% team commitment to finish the project on time and on budget.
Cotelligent, Irvine, CA 1998 – 1999
Director of e-Commerce Consulting Services
Successfully researched, designed, won and implemented 3 enterprise portals for small health insurance company clients earning revenues of nearly $2 Million in only 16 months.
Arends Consulting, Littleton, CO 1996 – 1998
President
Successfully began a consulting practice from the ground up offering “CIO by the Slice” services to 15 small to medium sized business owners.
Petroleum Information, Denver, CO 1981 – 1996
Director of Client-Server Computing, Manager of Client-Server Computing, Manager of Micro-computing, Supervisor of Micro-computing, Senior Financial Analyst
Grew the microcomputer environment from a dozen computers in 1982 to a 2,000 node multi-application hosted WAN servicing thousands of employees worldwide in 1996.
Led cross-functional teams of up to 50 employees to develop the company’s first ever mainframe / UNIX-Oracle client-server oil and gas data applications for sale to the oil and gas company majors.
Realized $1.3M in annual savings by spearheading a telecom / data network re-architecture project.
Realized $1.2M savings by implementing tighter financial/project controls over $5M Mainframe budget.
Installed the company’s first LAN saving $1M over costly VAX & Wang systems.
Successfully led acquisition projects valued at $15M using the company’s 1st PC in 1982.
Deere & Company, Moline, IL 1979 – 1981
Systems Auditor
Responsible for operational and system audits of Deere sales and manufacturing divisions
Promoted to “in charge” lead auditor after only six months
Performed operational, financial and systems audits for the company’s manufacturing facilities and sales branches.
EDUCATION
B.S., Finance, Iowa State University, Ames, IA (1979)
B.S., Accounting, Iowa State University, Ames, IA (1979)
TECHNICAL EXPERTISE
IT Team Leadership ~ IT & Business Strategic Planning ~ Needs assessment ~ Systems / Applications Integration ~ Emerging Technologies ~ Web 2.0 ~ Cross-Functional Team Leadership ~ Enterprise Portal Integration ~ Client/Server Integration ~ Disaster Planning and Recovery ~ Application Service Providers (ASPs) ~ LAN / WAN Data Networks ~ X.25/ Frame Relay Networks ~ Software as a Service (SaaS) ~ Salesforce.com (CRM) ~ Intacct.com (Online Accounting) ~ Sharepoint ~ Intranet / Extranet Systems ~ Software Engineering & Development ~ Network Operating Systems ~ Programming Languages ~ Project Management Methodologies ~ Iterative Software Development Process ~ Rational Unified Process (RUP) ~ Technology Licensing ~ Telecommunications Technologies ~ Web Authoring Languages and Tools ~ Social Computing
INDUSTRY EXPERTISE
Transportation, Logistics & Supply Chain – 7 years
Healthcare – 3 years
Oil & Gas – 15 years
Manufacturing – 2 years
